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About Us BugzSHOP is owned by SHARED EARTH Ltd. This web site is owned and operated by SHARED EARTH Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
BugzSHOP
1 Minster Gates, York YO1 7HL United Kingdom
Phone: 01904 670321
Fax: 01904 654161
Email: bugz@sharedearth.co.uk
VAT GB 647 3988 82
Company number: 2988196 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Debit and Credit cards.
We also accept payment by cheque. We will despatch your order upon receipt of your cheque.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Within the UK (£1.99)
Royal Mail First Class mail.
Your order should arrive within 3 working days of placing your order.
Europe (£2.99)
Royal Mail European Service.
Delivery to most areas is 3 to 5 days.
Please see the Royal mail Website for more details
www.royalmail.com
Rest of the world (£4.99)
Royal Mail International Service.
Delivery times are dependent on destination.
Please see the Royal mail Website for more details
www.royalmail.com
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Delivery Schedule We deliver your order right away. UK orders are generally received in 3 business days. European orders are generally received in 5 business days. Delivery elsewhere is dependent on destination.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If an item on your order is not in stock, we will contact you be email or phone to arrange an alternative product, hold on a back order or cancel the order. |
| Tax Charges For orders made from the UK or the European Union, VAT is added at the current rate. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us at bugz@sharedearth.co.uk, alternatively, you can call on 01904 670321 (International +44 1904 670321) or fax us on 01904 654161 or write to us at 1 Minster Gates, York YO1 7HL United Kingdom |
Privacy Policy bugzSHOP do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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